:root{--b:#d7dee7;--bg:#f4f7fb;--ink:#172033;--muted:#6b7280;--nav:#0f3d63;--ok:#117a4b;--warn:#b45309;--danger:#b42318}*{box-sizing:border-box}body{margin:0;font-family:Arial,Helvetica,sans-serif;background:var(--bg);color:var(--ink)}.top{position:sticky;top:0;z-index:20;background:#fff;border-bottom:1px solid var(--b);display:flex;justify-content:space-between;align-items:center;padding:12px 22px}.brand{font-weight:900;color:var(--nav);text-decoration:none;font-size:20px}.top nav{display:flex;gap:14px;flex-wrap:wrap}.top nav a{color:#26374a;text-decoration:none;font-weight:700;font-size:14px}.wrap{max-width:1180px;margin:20px auto;padding:0 16px}.card{background:#fff;border:1px solid var(--b);border-radius:14px;box-shadow:0 3px 14px #0000000a;margin-bottom:16px;overflow:hidden}.card h2,.card h3{margin:0;padding:13px 16px;border-bottom:1px solid var(--b);color:var(--nav)}.pad{padding:16px}.grid{display:grid;gap:12px}.g2{grid-template-columns:repeat(2,minmax(0,1fr))}.g3{grid-template-columns:repeat(3,minmax(0,1fr))}.g4{grid-template-columns:repeat(4,minmax(0,1fr))}.full{grid-column:1/-1}label{display:block;font-size:12px;font-weight:800;color:#46556a;margin-bottom:5px}input,select,textarea{width:100%;padding:10px;border:1px solid #bcc7d5;border-radius:8px;font:inherit;background:#fff}textarea{min-height:90px;resize:vertical}.checks{display:flex;gap:14px;flex-wrap:wrap}.checks label{display:flex;gap:6px;align-items:center;margin:0;font-weight:600}.checks input{width:auto}.btn{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:9px;padding:10px 15px;font-weight:800;text-decoration:none;cursor:pointer}.primary{background:var(--nav);color:#fff}.secondary{background:#e7edf4;color:#20324a}.danger{background:#fee4e2;color:var(--danger)}.success{background:#dcfae6;color:var(--ok)}.toolbar{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:16px}.muted{color:var(--muted)}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:18px}.stat{background:#fff;border:1px solid var(--b);border-radius:13px;padding:16px}.stat strong{display:block;font-size:27px;color:var(--nav)}table{width:100%;border-collapse:collapse}th,td{padding:10px;border-bottom:1px solid #e5eaf0;text-align:left;font-size:14px}th{background:#f8fafc}.badge{display:inline-block;padding:5px 8px;border-radius:999px;background:#edf2f7;font-size:12px;font-weight:800}.badge.done{background:#dcfae6;color:#067647}.badge.wait{background:#fff4e5;color:#b54708}.notice{padding:10px 12px;border-radius:9px;background:#eef6ff;color:#164e7a;margin-bottom:14px}.autocomplete{position:relative}.results{position:absolute;z-index:30;left:0;right:0;top:100%;background:#fff;border:1px solid var(--b);border-radius:8px;max-height:280px;overflow:auto;box-shadow:0 8px 25px #0002}.result{padding:10px;cursor:pointer;border-bottom:1px solid #edf0f4}.result:hover{background:#f5f8fb}.autosave{font-size:12px;color:var(--muted);margin-left:auto}.login{max-width:430px;margin:10vh auto}.section-title{font-weight:900;color:var(--nav);margin-bottom:9px}.actions{white-space:nowrap}footer{text-align:center;padding:30px;color:#7b8794;font-size:12px}@media(max-width:800px){.top{align-items:flex-start;flex-direction:column;gap:10px}.g2,.g3,.g4,.stats{grid-template-columns:1fr}.wrap{margin-top:12px}th:nth-child(3),td:nth-child(3){display:none}}@media print{.top,footer,.toolbar,.no-print{display:none!important}body{background:#fff}.wrap{max-width:none;margin:0;padding:0}.card{box-shadow:none;border-color:#bbb;break-inside:avoid}input,select,textarea{border:0;padding:0;background:transparent;appearance:none}.autosave{display:none}}
.overdue-row{background:#fff0f0!important}.overdue-row td{border-bottom-color:#ffd0d0}.badge.overdue{background:#fee4e2;color:#b42318}.overdue-alert{background:#fee4e2;color:#912018;border:1px solid #fda29b;padding:12px 14px;border-radius:10px;margin-bottom:16px;font-weight:800}.preset-grid{display:grid;gap:8px}.preset-item{display:flex;justify-content:space-between;gap:10px;align-items:center;border:1px solid #e5eaf0;border-radius:9px;padding:9px}.preset-item form{display:flex;gap:6px}.preset-off{opacity:.55}.quickchips{display:flex;gap:6px;flex-wrap:wrap;margin-top:7px}.chip{border:1px solid #cbd5e1;background:#f8fafc;border-radius:999px;padding:5px 9px;font-size:12px;cursor:pointer}.chip:hover{background:#eaf0f6}
table th,table td{padding:10px 8px;border-bottom:1px solid #e5e7eb;text-align:left;vertical-align:top}table th{font-size:.84rem;color:#64748b;white-space:nowrap}
.nav-form{display:inline;margin:0}.nav-link{border:0;background:none;padding:0;color:#26374a;font-weight:700;font-size:14px;cursor:pointer;font-family:inherit}.inline-check{display:flex;align-items:center;gap:7px;margin:0}.inline-check input{width:auto}.deleted-row{opacity:.62;background:#f8fafc}.legal-box{border:1px solid #f0b429;background:#fffaf0;border-radius:10px;padding:12px;line-height:1.5}.danger-zone{border-color:#fda29b}.danger-zone h3{color:#b42318}.service-code-grid{display:flex;gap:6px;flex-wrap:wrap;margin-top:7px}

/* v4 visual refresh */
:root{--surface:#ffffff;--soft:#f8fafc;--accent:#175d91;--accent2:#0f3d63;--shadow:0 10px 30px rgba(15,61,99,.08)}
body{background:linear-gradient(180deg,#f4f8fc 0,#f7f9fc 220px,#f4f7fb 100%)}
.wrap{max-width:1240px;margin:24px auto;padding:0 18px}
.top{box-shadow:0 3px 18px rgba(15,61,99,.07);padding:14px 24px}
.brand{letter-spacing:.4px}.top nav a,.nav-link{transition:.18s ease}.top nav a:hover,.nav-link:hover{color:var(--accent)}
.card{border:1px solid #dce5ee;border-radius:18px;box-shadow:var(--shadow);margin-bottom:20px}
.card h2,.card h3{padding:16px 20px;background:linear-gradient(180deg,#fff,#fbfdff);font-size:18px}
.card h3{font-size:16px}.pad{padding:20px}.grid{gap:16px}
label{font-size:12px;letter-spacing:.15px;color:#40546b;margin-bottom:7px}
input,select,textarea{padding:12px 13px;border:1px solid #cbd7e3;border-radius:11px;transition:border-color .15s,box-shadow .15s,background .15s}
input:focus,select:focus,textarea:focus{outline:none;border-color:#6ca6cf;box-shadow:0 0 0 3px rgba(23,93,145,.10);background:#fff}
textarea{min-height:112px;line-height:1.45}.btn{border-radius:10px;padding:10px 15px;transition:transform .12s,filter .12s,box-shadow .12s}.btn:hover{filter:brightness(.98);box-shadow:0 4px 12px rgba(23,49,77,.10)}.btn:active{transform:translateY(1px)}
.btn.compact{padding:8px 11px;font-size:12px}.toolbar{align-items:center}
.form-hero{display:flex;justify-content:space-between;gap:18px;align-items:center;background:linear-gradient(135deg,#0f3d63,#1f6c9f);color:#fff;border-radius:18px;padding:18px 20px;margin-bottom:18px;box-shadow:0 12px 30px rgba(15,61,99,.18)}
.form-hero .eyebrow{font-size:11px;font-weight:800;letter-spacing:.8px;text-transform:uppercase;opacity:.8}.form-hero .ticket{font-size:24px;font-weight:900;margin-top:3px}.form-hero .status-pill{background:rgba(255,255,255,.14);border:1px solid rgba(255,255,255,.25);border-radius:999px;padding:9px 13px;font-size:13px;font-weight:800}
.section-card{position:relative}.section-card h3{display:flex;align-items:center;gap:10px}.section-no{display:inline-flex;width:26px;height:26px;border-radius:50%;align-items:center;justify-content:center;background:#e8f2f9;color:#175d91;font-size:12px;font-weight:900;flex:0 0 auto}
.field-note{font-size:12px;color:#718096;margin-top:6px}.quickchips{gap:7px}.chip{background:#f7fafc;border-color:#d3dee8;padding:6px 10px}.chip:hover{background:#eaf4fb;border-color:#aac7dd}
.legal-box{border:1px solid #f1d38a;background:linear-gradient(180deg,#fffdf7,#fff9e8);padding:15px 16px;border-radius:12px}
.overdue-alert{border-radius:12px;box-shadow:0 6px 16px rgba(180,35,24,.08)}
.customer-actions{display:flex;gap:7px;align-items:center;flex-wrap:wrap}.customer-actions form{margin:0}
table{background:#fff}thead th{background:#f7fafc;color:#526579;padding-top:12px;padding-bottom:12px}tbody tr:hover{background:#fbfdff}
@media(max-width:800px){.form-hero{align-items:flex-start;flex-direction:column}.form-hero .ticket{font-size:21px}.card h2,.card h3{padding:14px 16px}.pad{padding:16px}.customer-actions{min-width:170px}}

.user-chip{display:inline-flex;align-items:center;padding:7px 10px;border-radius:999px;background:rgba(255,255,255,.11);font-size:12px;white-space:nowrap}
details{display:inline-block;vertical-align:middle} details summary{list-style:none;cursor:pointer} details summary::-webkit-details-marker{display:none}.user-edit{min-width:300px;margin-top:10px;padding:12px;background:#fff;border:1px solid #e5e7eb;border-radius:12px;box-shadow:0 12px 30px rgba(0,0,0,.12);position:absolute;z-index:20}.user-edit input,.user-edit select{min-width:220px}
@media(max-width:900px){.user-chip{width:100%;justify-content:center}.user-edit{position:fixed;left:12px;right:12px;top:90px;min-width:0;max-height:75vh;overflow:auto}}